Privacy policy

 

At Sombrero, your privacy is a top priority. We are committed to protecting your personal information when you use our app. This Privacy Policy explains how we collect, use, share, and safeguard your data, as well as your rights.


1. Information We Collect

We may collect the following information when you register or use the app:

  • Full name.

  • Phone number.

  • Email address (if provided).

  • Address.

  • Location data (for delivery purposes).

  • Order history and in-app transactions.

Additional data such as preferences or feedback may also be collected to improve the service.


2. Use of Information

Your data may be used for:

  • Processing and delivering your orders accurately and promptly.

  • Communicating with you regarding orders, offers, or updates (with your consent).

  • Improving user experience and service quality.

  • Internal statistical and analytical purposes (in an anonymized way).


3. Sharing of Information

  • We only share your data with third parties when necessary to fulfill your order (e.g., store or delivery agent).

  • Aggregated, non-personal data may be shared for research or service improvement.

  • We do not sell or share your data for external marketing purposes.


4. Data Protection

  • We use advanced security measures to protect your data from unauthorized access, alteration, or loss.

  • Access is restricted to authorized employees or partners who need the data to perform their duties.


5. User Rights

  • You may request access, correction, or deletion of your personal data at any time.

  • You may unsubscribe from marketing messages at any time.

  • You have the right to object to certain data processing activities.


6. Cookies

The app may use cookies or similar technologies for purposes such as:

  • Remembering login details.

  • Analyzing usage patterns to improve the service.

You may disable cookies from your device settings, but this may affect certain features.


7. Data Retention

  • We retain your personal data as long as your account is active or as required by applicable laws.

  • If you request deletion or close your account, we securely remove your data within a reasonable timeframe.


8. External Links

The app may contain links to external websites or applications. We are not responsible for their privacy practices, and we encourage you to review their policies.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via the app or email.


10. Contact Us

If you have any questions or requests regarding privacy, please contact us:
📧 Email: support@sombrero.com